Frequently asked questions

What is Gifts360?

Gifts360 is a premium online gifting platform founded by Sehr Ahmed, built on one simple belief: care is the greatest luxury. We curate thoughtful, meaningful gifts for every occasion and every person worth celebrating.
Who is behind Gifts360?

Gifts360 is proudly women-led. We work closely with women creators, bakers, and small businesses across Karachi, bringing their craftsmanship together to create gifting experiences that feel personal and intentional.
Where is Gifts360 located?

Plot No. 128-C, Office No. 101-102, Al-Murtaza Commercial, Lane 3, DHA Phase 8, Karachi, Pakistan.
How do I get in touch?

Phone/WhatsApp:
+923001869026

Email:
info@gifts360.com.pk

Or reach us through the contact form on our website.
What does Gifts360 offer?

Our collection includes:

  • Fresh flower bouquets
  • Cakes and desserts from Karachi's top bakeries
  • Personalised gifts
  • Signature gift boxes and hampers
  • Dessert Pairings with thoughtful accompaniments
  • Her Signature Table: women-led dessert collaborations
  • Corporate gifting solutions
  • Seasonal gifting for Ramadan, Eid, Mother's Day, New Year's, and more
What is Her Signature Table?

Her Signature Table is a celebration of women-led collaborations. It brings together signature dessert creations from Karachi's most iconic female-led brands, thoughtfully paired for elevated gifting and indulgence.
What are Dessert Pairings?

Dessert Pairings are thoughtfully curated sweets matched with the perfect accompaniments to elevate every bite and make gifting feel extra special.
Do you offer Personalised Gifts?

Yes. Many of our products can be personalised with custom text, names, or bespoke builds. Browse our Personalised Gifts collection on the website.
What if I can't find what I'm looking for?

Contact us at +923001869026. If we don't have it, we'll work with you to create it or get as close to it as possible.
Do you handle corporateor bulk orders?

Yes. We offer curated corporate gifting solutions for employee appreciation, brand moments, and events. Visit https://gifts360.com.pk/collections/corporate-gifts or contact us directly to discuss your requirements.
How do I place an order?

Browse the website, add your chosen item to cart, and proceed to checkout. Orders are confirmed once we verify them via the website or WhatsApp.

Can I make changes to my order after placing it?

Changes such as message card edits, minor customisations, or delivery instructions can be requested after confirmation, subject to feasibility. Additions may also be accepted based on stock availability. However, deductions or removals are not permitted once an order is confirmed, as preparation begins immediately.
Can I cancel my order?

Same-Day and 2-Hour Express orders cannot be cancelled once placed. Cancellation requests made within 24 hours of the scheduled delivery time are also not eligible for any refund. Requests made more than 24 hours before the scheduled delivery will be reviewed based on fulfillment status and product type. If approved, any payment processing fees may be deducted.
What payment methods are accepted?

Available payment options are shown at checkout. Please note: we do not accept payments via Easypaisa or JazzCash on our website.
When is payment collected?

An order is not processed until payment is received, unless expressly agreed otherwise in writing by Gifts360.
Can prices change after I place my order?

No. You will be charged the price confirmed at checkout or as confirmed in writing before payment is collected.
Where does Gifts360 deliver?

We deliver across Karachi. Please note that perishable items including fresh flowers, cakes, chocolates, sweet treats, and gourmet platters are currently available for delivery in Clifton and DHA, Karachi only.
What delivery options are available?

We offer:

  • 2-Hour Express Delivery 
  • Same-Day Delivery
  • 24-Hour Delivery
  • 48-Hour Delivery
  • 72-Hour Delivery
Are delivery times guaranteed?

Delivery times are estimates based on traffic, weather, access restrictions, and recipient availability. We make every reasonable effort to meet your selected delivery window.
What happens if delivery fails?

If delivery cannot be completed due to an incorrect address, recipient unavailability, or restricted access, we will attempt coordination via WhatsApp or phone. One re-attempt will be made within a feasible time window. For 2-Hour Express and perishable orders, redelivery may not be possible due to freshness requirements. If delivery remains unsuccessful due to customer or recipient-related reasons, delivery charges and the attempt fee are
non-refundable.
What if I request a safe drop or leave-at-door delivery?

If you request delivery to be left with reception, security, a neighbour, or at the door, you accept responsibility once the order is handed over as instructed. This must be communicated clearly at the time of order confirmation.
Can products be substituted?

If a product or component is unavailable due to seasonality or stock constraints, we may substitute it with an item of similar type and comparable value. For significant substitutions, we will contact you for approval where time allows.
Whatqualifies for a refund?

A refund, partial refund, replacement, or store credit may be offered if any of the following are verified:

  • Wrong item delivered
  • Missing items from your order
  • Significant damage caused during transit
  • Verified quality issue at the time of delivery (e.g., spoiled food item, severely compromised bouquet)
What does NOT qualify for a refund?

Refunds are not provided for:

  • Recipient unavailability, refusal, or inability to be contacted
  • Incorrect or incomplete delivery details provided by the customer
  • Delays due to traffic, weather, access restrictions, or factors beyond our control
  • Preference-based reasons such as 'didn't like it' or 'expected it to look different'
  • Natural variation in flowers (shade, bloom size, seasonality)
  • Issues caused after delivery due to delayed receipt, improper storage, or mishandling
How quickly do I need to report an issue?

Perishable products (flowers, cakes, chocolates, gourmet items): report within 2 hours of delivery.

Non-perishable products: report within 48 hours of delivery.

Claims submitted outside these windows may not be accepted.
What evidence is required to raise a claim?

You must provide:

  • Order number and recipient details
  • Clear photos and/or a short video showing the issue
  • Any additional information requested by our team

Claims may be declined if evidence is insufficient or inconsistent with our dispatch records.
What resolutions can I expect?

Depending on the product type and situation, we may offer:

  • Replacement (where freshness and availability allow)
  • Partial refund
  • Full refund (in verified cases)
  • Store credit

For perishable and 2-Hour Express orders, replacement may not be possible. Resolution will typically be refund or credit-based where eligible.
How long does a refund take?

Once approved, refunds are typically processed within 5 to 10 business days, subject to your bank or payment provider's timeline.
Are personalised items refundable?

Customised and personalised products are not eligible for return or refund unless they are defective, materially incorrect, or damaged on arrival, reported within the required window.